Hi All,
Wanted to share my recent experience with an outstanding RAM Controls order since Nov 2010 and worth of $250. A guy named Dan Johnston offered and sent me other stuff from the RAM Controls stock per my discretion, as most of the previously ordered items won't be ready for the near future. For me the topic is closed - though the 'solution' may not apply for everyone.
All is from my very own perspective except where noted. Feel free to have your own view, but I won't comment necessarily.
Like many of us I had seen orders delaying from RAM Controls in the past plus, since November 2011, there was an outstanding order for items that were advertised on KLOV at that but largely not ready for shipment:
Nov 2010 - Original Order
2 Battlezone Joystick Centering Bellows @ $30 - $60
1 Missile Command Trackball @ $85 - $85
1 Missile Command Control Panel @ $75 - $75
3 NON-LED buttons @ $10 - $30
Total $250
Until March 2011 I had several, though sparse email contacts with Dave Adams, with him explaining the delays and mostly stating: "we ship soon..."
In June 2011 I sent an "ultimate request for refund" to Dave Adams' email, otherwise I would share my experience via my website - the email came back, "address not known". I then looked at the RAM CONTROLS Site and used their 'Sales' Contact email. Within one day a guy named Dan Johnston responded and explained "RAM Control's Stock and Mail order business has been sold to him for the 25k that Dave owed him". Funding, to process re-funds, has not been part of the deal. Also re-funding currently is NOT possible (no timeline), as cash flow is too slow. Dan explained also that the Missile Command CP and MC Trackball are on the priority list but with no timeline and BZ Bellows are a couple of months out.
He offered to change my order to anything that is currently in stock per the website with 20% bonus and free shipment. For me that was an option, so I changed to other products and informed him.
It took another week until he was able to ship internationally due to cash availability, then I got a tracking number and shipment arrived one week after, well packaged and as described. Per experience within the last month, Dan is very quick in responding and he is staying to his commitments.
For anyone having an order outstanding, it might be worthwhile to contact Dan and at least start negotiating/raising their flag, even if it may not be a very quick turnaround in cash - if you
have the option to change your order to other parts, chances are to get this resolved finally.
So if I have to decide to leave a machine in a broken state or buy via Paypal from their site, I would do the latter, though not for several 100's of Dollars.
To be very clear, I am not linked to RAM Controls nor do they pay me for this

Best Regards
Andreas